Warranty & Repairs

Things you need to know

Warranty repairs and replacements will be undertaken by Five Star Campers and Caravans or an authorised repairer. Warranty repairs are free of charge unless an on-site request for repair is requested at which point a service call out fee will apply.

Please note that as per industry standard all warranty claims must be done in writing and confirmed by written correspondence. Unless the owner has prior written consent from Five Star Campers and Caravans, as per our policies and procedures, the vehicle owner will not be reimbursed for claims made for repairs undertaken by an unauthorised repairer or service center.

Five Star Campers and Caravans provides the original purchaser of every campervan or caravan a 12 month warranty that the product’s workmanship and materials will be free from defects.

The warranty period commences on the date of purchase.

The Warranty will not apply in certain circumstances, including where the RV has been:

  • used for a purpose other than which it was designed;
  • used for commercial purposes;
  • in an accident;
  • towed by a vehicle other than a standard passenger vehicle; or
  • used outside of the manufacturers’ terms and conditions.

The Warranty will also not extend to specific types of damage including:

  • wear and tear when the RV has been used for permanent living purposes;
  • tears, punctures, and fading to fabric items; or
  • damage caused by alterations or repairs being undertaken by an unauthorised repairer.

Five Star Campers and Caravans sells fully off-road, semi off-road and tourer range of RVs.

Not all RVs sold by Five Star are designed and constructed for driving on unsealed roads, please see manufacturer’s details about the conditions of usage on unsealed roads. Gas venting regulations and other construction restraints limit the effectiveness of these RVs against dust and water penetration. Under no circumstances should these RVs be exposed to water crossings at, or above, body floor level.

We strongly recommend towing at safe speed according to travel conditions with extra care and attention required on uneven surfaces. It is the owner’s responsibility to ensure safe the RV is driven according to manufacturer’s specifications.

Unless an RV is a Fully Off-Road, they are not designed for hard impact or heavy landings or severely rutted roads or tracks or for use on four wheel drive only tracks.

The following items for RVs are not covered under Five Star’s manufacturer warranty:

  • Impact or stone damage to body, chassis or running gear.
  • Soiling of fabrics and internal fitments from dust and other airborne substances.
  • Water damage due to water crossings.
  • Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.
  • General damage arising from misuse.

The Five Star Warranty does not extend to maintenance items which are the responsibility of the purchaser.

Please note our RVs include equipment and fittings, such as cooking appliances, tyres and toilets, which are separately warranted by their manufacturer and not covered by us or the manufactuer Warranty. If necessary, Five Star will help an owner make a warranty claim to these individual component manufacturers.

The purchaser of an RV at Five Star will be provided with a Warranty claim form at the time of handover. You are required to present this card when making a warranty claim.

For full terms and conditions of Five Star’s warranty program, please refer to your owner’s handbook provided with your RV. The owner’s handbook sets out further information on what you must do should a warranty fault occur, and what will and will not be covered.

Also note that Five Stars and its partner manufacturers comply with consumer rights in each state and territory and the warranty offered does not diminish the rights offered by legislation.

Warranty Claim





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By submitting this form you will be commencing a warranty claim. Please wait for written reply by our staff to process your claim and provide further instructions for next steps.