Five Star Campers and Caravans sells fully off-road, semi off-road and tourer range of RVs.
Not all RVs sold by Five Star are designed and constructed for driving on unsealed roads, please see manufacturer’s details about the conditions of usage on unsealed roads. Gas venting regulations and other construction restraints limit the effectiveness of these RVs against dust and water penetration. Under no circumstances should these RVs be exposed to water crossings at, or above, body floor level.
We strongly recommend towing at safe speed according to travel conditions with extra care and attention required on uneven surfaces. It is the owner’s responsibility to ensure safe the RV is driven according to manufacturer’s specifications.
Unless an RV is a Fully Off-Road, they are not designed for hard impact or heavy landings or severely rutted roads or tracks or for use on four wheel drive only tracks.
The following items for RVs are not covered under Five Star’s manufacturer warranty:
- Impact or stone damage to body, chassis or running gear.
- Soiling of fabrics and internal fitments from dust and other airborne substances.
- Water damage due to water crossings.
- Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.
- General damage arising from misuse.
The Five Star Warranty does not extend to maintenance items which are the responsibility of the purchaser.
Please note our RVs include equipment and fittings, such as cooking appliances, tyres and toilets, which are separately warranted by their manufacturer and not covered by us or the manufactuer Warranty. If necessary, Five Star will help an owner make a warranty claim to these individual component manufacturers.
The purchaser of an RV at Five Star will be provided with a Warranty claim form at the time of handover. You are required to present this card when making a warranty claim.
For full terms and conditions of Five Star’s warranty program, please refer to your owner’s handbook provided with your RV. The owner’s handbook sets out further information on what you must do should a warranty fault occur, and what will and will not be covered.
Also note that Five Stars and its partner manufacturers comply with consumer rights in each state and territory and the warranty offered does not diminish the rights offered by legislation.